Solutions Engineer

Integration review and scoring

* Review partner source code, API endpoints, Postman collections, and logs to confirm integrations are built to spec

* Evaluate user experience across interactive message types (e.g. List Picker, Time Picker, Apple Pay, Authentication, Forms, Rich Links, agent handoff)

* Validate outbound traffic against source properties or partner logs

* Assess integration design (e.g. webhook delivery, tenant and brand isolation, idempotency, retry and backoff, rate limits, queueing, observability)

* Assess security posture (e.g. JWT handling, signature verification, secret storage, Apple Pay merchant configuration)

* Score technical items against a documented rubric and issue approve, approve with fixes, or reject verdicts

* Document the reasoning behind each verdict to keep decisions consistent across partners

* Provide specific remediation guidance and guide partner engineering teams through revision cycles

* Uphold quality standards even under commercial pressure to launch faster

* Prepare partners to pass Apple Integration Review and Experience Review on the first attempt

Partner portfolio leadership

* Act as technical lead for several concurrent clients alongside a pod lead and a Technical Project Manager

* Support partners through their first live brand integration after platform certification

* Run projects independently and brief founders on each client’s technical status

* Escalate only the issues that require founder involvement

Standards and specifications

* Own and extend the specification set (e.g. JSON schemas, OpenAPI surface, fixtures, conformance matrix, decision records, checklists)

* Translate Apple’s guidelines into clear, testable requirements

* Version specifications, checklists, rubrics, and models together so past verdicts are reproducible

* Keep the framework portable across other messaging channels

* Keep partner reviews and unreleased Apple roadmap items strictly confidential

* 5+ years of solutions engineering, technical program management, or integration consulting experience

* Experience in client-facing roles (ideally with US companies/clients)

* Experience with business messaging APIs and review processes (e.g. WhatsApp Cloud API, webhooks, template review, policy enforcement)

* Proficiency with Postman or similar tools to validate third-party API integrations

* Ability to read unfamiliar code across common stacks and pinpoint defects by file and line

* Ability to write clear standards, scored review findings, and remediation plans

* Ability to tell a working integration from one users actually want, and explain why

* Ability to reject submissions and defend decisions while preserving client relationships

* Ability to judge which issues to resolve independently and which to escalate

* Ability to ramp up on Apple’s messaging APIs and UX standards within 30 days

* Deep understanding of how schema-valid payloads can render differently across iOS versions

* Strong communication skills in both spoken and written English

* Startup experience

* Background at a Meta Business Solution Provider, Tech Provider, or Apple MSP

* Experience with Apple Messages for Business, on either the MSP or brand side

* Experience with on-device Apple Messages testing (e.g. XCUITest, accessibility framework, AppleScript on macOS, screen capture rigs)

* Experience owning a certification, compliance, app review, or quality gate function

* Experience with conversational design or evaluating AI/LLM agents in messaging channels

* Experience with test automation for conversational flows (e.g. evaluation harnesses, golden sets, false-pass measurement)

* Product instinct for internal tooling and automation opportunities

* Bachelor’s Degree in Computer Engineering, Computer Science, or equivalent

Hiring from: Argentina, Brazil, Colombia, Mexico, Paraguay, Chile, Peru, Costa Rica, Uruguay.